Shipping Policy
Introduction
At Awan Prints, we are committed to processing, preparing, and dispatching customer orders with care and efficiency. This Shipping Policy explains important information regarding order processing, production times, shipping methods, delivery estimates, shipping charges, order tracking, delays, damaged shipments, incorrect delivery information, and other matters relating to the delivery of our products.
Because many of our products are custom printed, cut, personalized, or finished with doming resin, orders may require production time before they are ready for dispatch.
By placing an order with Awan Prints, you acknowledge and agree to the terms described in this Shipping Policy.
Order Processing
Orders are processed after all necessary order requirements have been received and confirmed.
Before production or processing can begin, we may require:
Complete customer information
Accurate billing and delivery details
Confirmation of product specifications
Required artwork or design files
Approval of artwork proofs where applicable
Confirmation of quantities and customization options
Selection of finishing requirements
Payment or agreed payment arrangements
Any additional information required to complete the order
Orders with incomplete information, missing artwork, pending proof approval, or payment issues may experience delays.
Production Times
Production time is separate from shipping and delivery time.
Because many Awan Prints products are customized, each order may require printing, cutting, manufacturing, doming, curing, assembly, inspection, packaging, or other production processes before dispatch.
Production times may vary depending on:
Product type
Order quantity
Product dimensions
Artwork complexity
Customization requirements
Material availability
Cutting requirements
Doming resin requirements
Finishing options
Current production capacity
Seasonal demand
Customer-requested changes
Any production timeframe provided is an estimate unless expressly guaranteed in writing.
When Production Begins
Production generally begins only after all necessary order requirements have been completed.
This may include:
Receipt of required payment
Confirmation of order details
Receipt of suitable artwork
Approval of artwork proofs where applicable
Confirmation of quantities
Confirmation of sizes and dimensions
Confirmation of colors and materials
Confirmation of finishing options
Receipt of any other required customer information
Delays in providing information, artwork, approvals, or payments may delay production and delivery.
Artwork Approval and Shipping Times
Where artwork approval is required, estimated production times generally begin after the final artwork proof has been approved.
Customers are responsible for reviewing proofs promptly and carefully.
Delays in artwork approval may affect the estimated production and dispatch dates.
Once an artwork proof has been approved and production begins, changes to an order may not be possible.
Estimated Delivery Times
Delivery estimates depend on the destination, selected shipping method, courier service, order size, and other relevant factors.
Any delivery timeframe provided by Awan Prints is an estimate unless expressly confirmed as guaranteed.
Estimated delivery times do not include production time.
Customers should consider both production and shipping times when planning orders for events, promotions, awards, competitions, business campaigns, or other time-sensitive requirements.
Shipping Methods
Available shipping methods may vary depending on the destination, product type, order size, weight, dimensions, and courier availability.
Shipping options may include:
Standard delivery
Express delivery
Tracked delivery
Courier delivery
Other available shipping services
Not all shipping methods may be available for every order or destination.
Available options and applicable charges may be communicated during checkout, quotation, or order confirmation.
Shipping Charges
Shipping charges may depend on:
Delivery destination
Package weight
Package dimensions
Number of packages
Selected shipping method
Courier charges
Special handling requirements
Delivery speed
Other applicable shipping costs
Shipping charges may be displayed during checkout, included in a quotation, or communicated before an order is confirmed.
Additional shipping charges may apply if an order requires multiple packages, special handling, redelivery, address correction, or other additional services.
Shipping Destinations
We may ship orders to available delivery destinations supported by our shipping and courier providers.
Shipping availability may vary depending on the customer location, product type, package dimensions, carrier restrictions, and other factors.
If you are unsure whether delivery is available to your destination, please submit your enquiry through our Contact Us page before placing an order.
International Shipping
International shipping may be available for selected destinations and orders.
International customers are responsible for providing complete and accurate shipping information.
International orders may be subject to:
Customs procedures
Import regulations
Customs inspections
Import duties
Taxes
Brokerage charges
Handling fees
Other government or carrier charges
Unless otherwise expressly agreed, customers are responsible for any applicable customs duties, taxes, import fees, and other charges imposed by authorities or third parties.
Awan Prints is not responsible for delays caused by customs clearance procedures, inspections, regulatory requirements, or unpaid import charges.
Customs Documentation
Where required, we may provide shipping and customs documentation based on the order information available to us.
Customers are responsible for ensuring that ordered products can legally be imported into the destination country.
We are not responsible for products delayed, refused, confiscated, returned, or destroyed by customs authorities because of destination-country restrictions or customer failure to meet applicable import requirements.
Order Tracking
Tracking information may be provided where available.
Customers may receive tracking details after an order has been dispatched and the courier has generated tracking information.
Tracking information may take time to update after collection.
Awan Prints does not control the courier’s tracking systems and cannot guarantee that tracking information will always update immediately or without interruption.
Dispatch Confirmation
Where applicable, customers may receive confirmation when an order has been dispatched.
Dispatch confirmation indicates that the order has left our control or has been transferred to the applicable shipping provider.
Customers should review tracking information and monitor delivery progress where tracking services are available.
Delivery Addresses
Customers are responsible for providing complete, accurate, and accessible delivery addresses.
Delivery information should include all necessary details required for successful delivery.
This may include:
Recipient name
Business or organization name where applicable
Street address
Building or unit number
City or town
Postal code
Country
Telephone number where required
Delivery instructions where applicable
Awan Prints is not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect, incomplete, or outdated delivery information provided by the customer.
Changing a Delivery Address
If you need to request a delivery address change, please notify us as soon as possible through our Contact Us page.
Address changes cannot be guaranteed after an order has entered production, been packaged, dispatched, or transferred to a shipping provider.
Additional charges may apply for courier address corrections, package redirection, return shipping, or reshipment.
Failed Delivery Attempts
If a courier cannot complete delivery, the customer may be required to arrange redelivery, collect the package from a designated location, or follow the courier’s instructions.
Additional charges resulting from failed delivery attempts may be the customer’s responsibility where permitted by applicable law.
Awan Prints is not responsible for delivery failures caused by:
An incorrect delivery address
An incomplete delivery address
The recipient being unavailable
Refusal to accept delivery
Failure to collect a package
Restricted access to the delivery location
Incorrect customer contact information
Unclaimed Packages
Packages that remain unclaimed may be returned to Awan Prints or otherwise handled according to the courier’s policies.
If an order is returned because it was not collected or accepted, additional shipping and handling charges may apply before the order can be sent again.
Custom-made products returned as unclaimed packages are not automatically eligible for refunds.
Shipping Delays
We make reasonable efforts to process and dispatch orders according to estimated schedules.
However, shipping delays may occur because of circumstances outside our reasonable control.
These circumstances may include:
Courier delays
Severe weather
Natural disasters
Transportation disruptions
Customs procedures
Government restrictions
Public holidays
Peak delivery periods
Labor disputes
Supply chain interruptions
Incorrect delivery information
Failed delivery attempts
Security incidents
Technical problems
Other events beyond our reasonable control
Awan Prints is not responsible for delivery delays caused solely by third-party carriers or events beyond our reasonable control.
Time-Sensitive Orders
Customers ordering products for events, competitions, ceremonies, promotions, product launches, exhibitions, or other time-sensitive purposes should place orders sufficiently in advance.
Customers should consider:
Artwork preparation time
Proof approval time
Production time
Doming resin curing time where applicable
Packaging time
Shipping time
Possible courier delays
Customs delays for international orders
Awan Prints is not responsible for missed events, deadlines, promotions, or other opportunities caused by delivery delays outside our reasonable control.
Split Shipments
In some circumstances, an order may be shipped in more than one package or delivery.
Split shipments may occur because of:
Product availability
Package size or weight
Production schedules
Courier requirements
Multiple delivery locations
Other operational reasons
Where applicable, separate tracking information may be provided for individual packages.
Receiving Your Delivery
Customers should inspect packages as soon as reasonably possible after delivery.
Before accepting a visibly damaged package, customers should follow the courier’s available procedures for reporting damage where appropriate.
After receiving an order, customers should check:
The condition of the packaging
The products received
Product quantities
Visible damage
Missing items
Incorrect products
Other apparent delivery issues
Any concerns should be reported as soon as reasonably possible.
Damaged Packages
If your package arrives visibly damaged, please retain all original packaging and shipping materials.
You should take clear photographs showing:
The outer packaging
Shipping labels
Areas of visible damage
Internal packaging
Damaged products
The overall condition of the shipment
Please report the issue through our Contact Us page and provide your order information, photographs, and a clear description of the problem.
We may require additional information or evidence to submit a claim to the shipping provider or investigate the issue.
Lost Shipments
If tracking information indicates that a shipment may be lost or if your order has not arrived within a reasonable period after the estimated delivery date, please submit your enquiry through our Contact Us page.
We may contact the shipping provider and request an investigation.
Carrier investigations may take time to complete.
Any replacement, refund, or other resolution will depend on the circumstances of the order, investigation results, applicable shipping terms, and legal requirements.
Incorrect Items Received
If you receive a product that is different from the product ordered or approved, please report the issue through our Contact Us page as soon as reasonably possible.
Please provide:
Order details
Photographs of the products received
A description of the issue
Product quantities affected
Packaging information where relevant
We will review the information and determine an appropriate resolution.
Missing Items
If you believe items are missing from your delivery, please check all packaging carefully before submitting a claim.
Some orders may be shipped in multiple packages.
If items remain missing, submit your enquiry through our Contact Us page with your order information and details of the missing products.
We will review the matter and may investigate packaging, dispatch, tracking, and delivery records.
Refused Deliveries
Customers are responsible for accepting deliveries of correctly supplied orders.
If a delivery is refused without a valid reason, the package may be returned to Awan Prints.
Additional shipping, handling, storage, return, or redelivery charges may apply.
Custom products returned because delivery was refused are not automatically eligible for a refund.
Returned Shipments
Orders may be returned to Awan Prints because of incorrect addresses, failed delivery attempts, refusal of delivery, failure to collect packages, customs issues, or other circumstances.
If an order is returned, we may contact the customer to discuss available options.
Additional shipping and handling charges may apply before reshipment.
Shipping Restrictions
Certain products, materials, destinations, or shipping methods may be subject to carrier restrictions, legal requirements, or transportation regulations.
We reserve the right to refuse or modify shipping arrangements where reasonably necessary to comply with applicable restrictions.
Ownership and Risk
Ownership and risk relating to shipped products will transfer according to applicable law and the agreed delivery arrangements.
Nothing in this Shipping Policy limits customer rights that cannot legally be excluded.
Customer Responsibilities
Customers are responsible for:
Providing accurate delivery information
Reviewing order details before confirmation
Providing valid contact information
Monitoring tracking information where available
Being available to receive deliveries
Arranging collection where required
Paying applicable customs duties and import charges
Reporting delivery issues promptly
Providing reasonable evidence of damage or delivery problems
Complying with destination-country import requirements
Our Responsibilities
Awan Prints is committed to:
Preparing orders carefully
Using suitable packaging methods
Dispatching completed orders within reasonable estimated timeframes
Providing available tracking information
Communicating significant known shipping issues where reasonably possible
Reviewing reports of damaged, missing, lost, or incorrectly supplied products
Working toward appropriate resolutions according to the circumstances and applicable legal requirements
Limitation of Shipping Liability
To the maximum extent permitted by applicable law, Awan Prints will not be responsible for indirect or consequential losses resulting from shipping delays, failed deliveries, customs procedures, carrier interruptions, or other events outside our reasonable control.
Nothing in this Shipping Policy excludes or limits liability that cannot legally be excluded or limited.
Relationship with Other Policies
This Shipping Policy should be read together with our Terms & Conditions, Privacy Policy, Return & Refund Policy, and any specific shipping terms communicated as part of a quotation or order confirmation.
If there is a conflict between this Shipping Policy and specific written terms expressly agreed for an order, the specific written terms may apply to the extent permitted by applicable law.
Changes to This Shipping Policy
Awan Prints may update this Shipping Policy periodically to reflect changes in our delivery services, courier arrangements, products, business practices, legal obligations, or operational requirements.
Any updated version will become effective when published on our website unless otherwise stated.
Customers are encouraged to review this Shipping Policy before placing an order.
Contact Us
If you have questions about shipping, delivery times, tracking, international shipping, damaged packages, missing items, or other delivery-related matters, please submit your enquiry through our Contact Us page.
We will review your enquiry and respond within a reasonable timeframe.