Privacy Policy

Introduction

At Awan Prints, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, requesting a quotation, submitting artwork, placing an order, communicating with us, or using our products and services.

This Privacy Policy explains how we collect, use, store, process, and protect personal information. It also explains the choices and rights that may be available to you regarding your personal information.

By accessing our website, submitting information, placing an order, or using our services, you acknowledge that your information may be processed as described in this Privacy Policy.

We encourage you to read this Privacy Policy carefully before using our website or providing personal information to us.

Information We Collect

We may collect personal information when you interact with our website, communicate with us, request a quotation, create an account, submit artwork, place an order, make a payment, subscribe to communications, or use our services.

The information we collect may include:

  • Your name

  • Business or organization name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Account information

  • Order information

  • Product requirements

  • Customization instructions

  • Artwork, logos, graphics, images, and design files

  • Communication records

  • Customer service enquiries

  • Payment and transaction information

  • Delivery and shipping information

  • Website usage information

  • Device and browser information

  • IP address and approximate location information

  • Cookie and similar technology information

  • Marketing preferences

  • Any other information you voluntarily provide to us

We only aim to collect information that is reasonably necessary for operating our website, providing our services, fulfilling orders, communicating with customers, and meeting our business and legal obligations.

Information You Provide Directly

You may provide personal information directly to us when you complete forms, request quotations, submit artwork, create an account, place orders, communicate with our team, or otherwise interact with Awan Prints.

The accuracy of the information you provide is important. You are responsible for ensuring that the personal information, delivery information, artwork instructions, and other details submitted to us are complete, accurate, and up to date.

If your information changes, you should update your account information where available or communicate with us through the Contact Us page.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, server logs, analytics technologies, and similar tools.

This information may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring website

  • Navigation activity

  • Date and time of website access

  • General geographic information

  • Website interactions and preferences

We may use this information to operate our website, understand how visitors use our services, identify technical problems, improve website performance, enhance security, and provide a better customer experience.

How We Use Your Information

We may use personal information for legitimate business purposes, including to:

  • Operate and maintain our website

  • Provide our products and services

  • Process and manage orders

  • Prepare quotations and respond to enquiries

  • Review submitted artwork and customization requirements

  • Produce custom printed products

  • Apply requested finishing options, including doming resin

  • Process payments and transactions

  • Arrange shipping and delivery

  • Communicate regarding orders and services

  • Provide customer support

  • Manage customer accounts

  • Maintain business and transaction records

  • Prevent fraud and unauthorized activity

  • Protect our website, customers, and business

  • Improve our products, services, and website experience

  • Understand customer preferences and website usage

  • Send service-related communications

  • Send marketing communications where permitted

  • Comply with applicable laws and regulatory requirements

  • Establish, exercise, or defend legal claims

We do not use personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by applicable law.

Legal Bases for Processing Personal Information

Where applicable data protection laws require us to identify a lawful basis for processing personal information, we may rely on one or more of the following bases:

Performance of a Contract

We may process personal information when necessary to provide requested services, prepare quotations, process orders, produce customized products, receive payments, arrange deliveries, and fulfill our contractual obligations.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include operating our business, improving our services, maintaining website security, preventing fraud, communicating with customers, and managing business relationships.

Legal Obligations

We may process and retain information where necessary to comply with applicable legal, accounting, tax, regulatory, or reporting requirements.

Consent

In certain circumstances, we may process personal information based on your consent. Where processing is based on consent, you may withdraw that consent subject to applicable legal requirements.

Orders and Custom Product Information

When you request a quotation or place an order for custom products, we may collect information necessary to understand your requirements and complete your order.

This may include product specifications, quantities, dimensions, colors, artwork, logos, text, graphics, finishing requirements, delivery instructions, and other production-related information.

We use this information to prepare quotations, review artwork, manufacture products, provide proofs where applicable, complete quality checks, communicate with you, and fulfill your order.

Because Awan Prints produces customized products, certain order records and production information may be retained for reasonable business, customer service, accounting, legal, and record-keeping purposes.

Artwork, Logos, and Design Files

Customers may submit artwork, logos, images, graphics, documents, and other design files for quotation, production, or customization purposes.

We process these materials to review customer requirements, prepare artwork, create proofs, manufacture products, provide customer support, and maintain appropriate business records.

You are responsible for ensuring that you have the necessary rights, permissions, licenses, or authorization to provide and use any artwork, logos, images, trademarks, text, or other materials submitted to Awan Prints.

We recommend that customers do not submit unnecessary personal, confidential, or sensitive information within artwork or design files.

Payment Information

When you make a purchase, payment information may be processed by payment service providers, banks, or other authorized payment partners.

Depending on the payment method used, Awan Prints may not directly receive or store complete payment card information.

Payment providers may process personal information according to their own privacy policies, security practices, and legal obligations.

We may receive and retain limited transaction information, such as payment confirmation, transaction references, payment status, billing details, and information necessary for accounting, fraud prevention, refunds, and order management.

How We Share Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business, provide our services, fulfill orders, or meet legal obligations.

These third parties may include:

  • Website hosting providers

  • Information technology service providers

  • Payment processors

  • Financial institutions

  • Shipping companies

  • Courier and delivery providers

  • Analytics service providers

  • Marketing service providers

  • Professional advisers

  • Accountants

  • Legal advisers

  • Fraud prevention and security providers

  • Government authorities and regulatory bodies where legally required

We expect service providers processing personal information on our behalf to handle information appropriately and use it only for authorized purposes.

We may also disclose personal information where required by law, court order, legal process, regulatory request, or when reasonably necessary to protect our rights, property, customers, employees, or business.

Sale or Transfer of Business

If Awan Prints is involved in a merger, acquisition, restructuring, financing arrangement, sale of assets, transfer of ownership, or similar business transaction, personal information may be transferred as part of that transaction.

Where required by applicable law, appropriate steps will be taken to protect personal information during such transactions.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember user preferences, understand website usage, improve performance, support security, and provide relevant marketing where permitted.

Cookies are small data files stored on your device when you visit certain websites.

We may use:

  • Essential cookies

  • Functional cookies

  • Performance cookies

  • Analytics cookies

  • Advertising and marketing cookies where applicable

You may be able to manage or disable certain cookies through your browser settings or available cookie preference tools.

Disabling some cookies may affect website functionality, performance, or your ability to use certain features.

Analytics

We may use analytics services to better understand how visitors interact with our website.

Analytics information may include pages viewed, navigation patterns, device information, browser information, approximate geographic location, traffic sources, and interactions with website features.

We use this information to evaluate website performance, identify technical problems, understand customer interests, and improve our products, services, content, and website experience.

Marketing Communications

Where permitted by applicable law, we may use contact information to send updates, offers, product information, company news, or other marketing communications.

You may choose to stop receiving marketing communications by using available unsubscribe options or by submitting your request through our Contact Us page.

Stopping marketing communications does not prevent us from sending necessary transactional or service-related communications concerning quotations, orders, payments, deliveries, security matters, account administration, or customer service enquiries.

Data Security

We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

  • Access controls

  • Password protection

  • Secure website technologies

  • Appropriate technical safeguards

  • Restricted access to customer information

  • Security monitoring

  • Regular website maintenance

  • Data management procedures

  • Employee and service provider confidentiality measures where appropriate

However, no website, electronic communication, data transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of account credentials and passwords and for notifying us if you believe your account or information has been accessed without authorization.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal, tax, accounting, and regulatory obligations.

The appropriate retention period may depend on:

  • The type of information

  • The purpose for which it was collected

  • The nature of our relationship with you

  • Contractual requirements

  • Legal obligations

  • Accounting and tax requirements

  • Potential disputes or legal claims

  • Security and fraud prevention requirements

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

International Data Transfers

Some service providers used to operate our website or provide our services may process or store information in countries other than the country in which you live.

Where personal information is transferred internationally, we take reasonable steps, where required by applicable law, to ensure appropriate safeguards are used to protect personal information.

Different countries may have different data protection laws, and the level of protection may vary between jurisdictions.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.

These rights may include:

  • The right to request access to your personal information

  • The right to request correction of inaccurate information

  • The right to request completion of incomplete information

  • The right to request deletion of personal information in certain circumstances

  • The right to request restriction of processing

  • The right to object to certain processing activities

  • The right to withdraw consent where processing is based on consent

  • The right to request data portability where applicable

  • The right to object to direct marketing

  • The right to lodge a complaint with an appropriate data protection authority

These rights are not absolute and may be subject to legal limitations, exemptions, identity verification requirements, and other applicable conditions.

To submit a privacy-related request, please use our Contact Us page.

Verification of Privacy Requests

To protect personal information, we may need to verify your identity before responding to certain privacy requests.

We may request reasonable information necessary to confirm your identity and ensure that personal information is not disclosed, changed, or deleted as a result of an unauthorized request.

Where legally permitted, we may decline or limit requests that are fraudulent, repetitive, excessive, technically unreasonable, or not required under applicable law.

Children’s Privacy

Our website and services are not specifically directed toward children, and we do not knowingly seek to collect personal information from children who are not legally permitted to provide such information without appropriate consent.

If you believe a child has provided personal information to us improperly, please notify us through our Contact Us page so that we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain integrations, features, or references involving third-party websites or services.

Awan Prints is not responsible for the privacy practices, security measures, content, or operations of independent third parties.

We encourage you to review the privacy policies of third-party websites and service providers before submitting personal information to them.

Do Not Track Signals

Some web browsers provide “Do Not Track” signals or similar privacy controls.

Because there is not always a consistent industry standard regarding how such signals should be interpreted, our website may not respond to all browser-based Do Not Track signals.

You may use available browser settings, cookie controls, and other privacy tools to manage certain tracking technologies.

Protecting Your Information

You can take reasonable steps to help protect your personal information when using our website.

We recommend that you:

  • Use strong and unique passwords

  • Keep account credentials confidential

  • Avoid sharing unnecessary personal information

  • Provide accurate order and delivery details

  • Use secure devices and internet connections

  • Review artwork before submitting it

  • Contact us promptly if you suspect unauthorized account activity

  • Keep your device, browser, and security software updated

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, products, services, technologies, legal requirements, or regulatory obligations.

Any updated version will become effective when published on our website unless otherwise stated.

We encourage visitors and customers to review this Privacy Policy periodically to remain informed about how we handle personal information.

Your continued use of our website and services after an updated Privacy Policy becomes effective will be subject to the revised policy, to the extent permitted by applicable law.

Contact Us

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, want to update your personal information, or have concerns about how your information is handled, please submit your enquiry through our Contact Us page.

We will review privacy-related enquiries and respond within a reasonable timeframe in accordance with applicable legal requirements.